Your privacy matters to Amazing Best Shawarma.

1. Information We Collect

Depending on how you interact with Amazing Best Shawarma & Grills, we may collect information that you voluntarily provide to us, together with certain technical information generated when you use our website.

Information you provide

• Your name.
• Telephone or WhatsApp number.
• Email address.
• Delivery, event or business location information where relevant.
• Order details and customer preferences.
• Catering requirements and event information.
• Franchise enquiry information.
• Messages, enquiries, feedback or other information you choose to send us.

Information collected automatically

When you visit our website, certain technical information may be collected automatically through standard website technologies. This may include your browser type, device type, IP address, pages visited, approximate location, referral source, interaction data and similar technical information.

2. How We Use Your Information

We may use information collected through our website and services to:

• Respond to enquiries and customer requests.
• Process and coordinate food orders.
• Manage catering requests and quotations.
• Communicate regarding franchise opportunities.
• Provide customer service and operational support.
• Improve our website, products, menu, services and customer experience.
• Understand website usage and performance.
• Prevent misuse, fraud, security threats and unlawful activity.
• Comply with applicable legal, regulatory and operational requirements.
• Send relevant updates or marketing communications where permitted and appropriate.

3. Orders, WhatsApp & Customer Communications

Amazing Best Shawarma & Grills may allow customers to place orders or make enquiries through telephone, WhatsApp, website forms or other communication channels.

When you contact us through these channels, the information you provide may be used to respond to your request, confirm availability, coordinate fulfilment, provide support and maintain an appropriate business record of the interaction.

4. Cookies & Website Analytics

Our website may use cookies and similar technologies to help the website function correctly, remember preferences, understand visitor behaviour and measure website performance.

Cookies are small data files stored on or accessed through your device. Some cookies are essential for website functionality, while others may support analytics, performance measurement or third-party features.

You may be able to control or delete cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

5. How We Share Information

We do not sell personal information. We may, however, share limited information where reasonably necessary to operate our business and provide requested services.

This may include sharing information with:

• Technology and website service providers.
• Payment or transaction service providers where applicable.
• Delivery or logistics partners where necessary to fulfil an order.
• Professional advisers and service providers.
• Government, regulatory or law-enforcement authorities where legally required.
• Business partners where necessary for a service specifically requested by you.

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no website, electronic transmission or data storage system can be guaranteed to be completely secure. You should therefore exercise reasonable care when sending personal information online.

7. Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purpose for which it was collected, manage customer relationships, maintain appropriate business records, resolve disputes, meet operational needs and comply with applicable legal obligations.

Information that is no longer required may be deleted, anonymised or securely archived where appropriate.

8. Your Privacy Rights

Subject to applicable law and the circumstances of your request, you may have rights relating to the personal information we hold about you.

These may include the right to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.

We may need to verify your identity before acting on certain privacy requests.

9. Children’s Privacy

Our website and general commercial services are not designed to intentionally collect personal information from children without appropriate involvement or authorisation from a parent, guardian or responsible adult where required.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

10. Third-Party Websites & Services

Our website may contain links to external platforms or services, including social media, maps, messaging services, payment services or other third-party websites.

These services operate independently and may have their own privacy policies and data practices. Amazing Best Shawarma & Grills is not responsible for the privacy practices of third-party websites or services that we do not control.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, operational requirements or applicable laws.

When we make material updates, we may revise the effective date shown at the top of this page. We encourage visitors to review this page periodically.